F.A.Q.

To make things easier for you, we’ve compiled a list of our most frequently asked questions for you to take a look at, ranging from general questions about the composition of our beeswax candles to the more scientific aspects.

We’ve tried to cover as much as possible, but if there’s anything else you would like to know that we haven’t answered here, feel free to get in touch with us!

what are youe candles made from?

CocoBee™ - Our Signature Wax Blend

We've elevated our NZ Beeswax, transforming it into a more pure palletised
form, thus intensifying its performance while celebrating our New Zealand
origins.

In our journey towards greater sustainability, we've adopted ethically
sourced coconut wax, infusing each candle with a touch of mindful luxury.

Experience the refined elegance of Abeille Candles, where each aspect
exemplifies our unwavering commitment to unparalleled quality and enriching
experiences.

What are your wicks made from?

Our candles all have wood-wicks. We love wood-wicks because they give off a quiet crackling sound as they burn, much like a fireplace, adding to the overall ambience beeswax candles provide.

Are your candles hand crafted?

Absolutely, every one of our candles is meticulously handcrafted by Brett & Ellie themselves. Each candle is infused with love and care, ensuring a unique and exceptional experience for every customer.

I have not received a confirmation email with my order? 

Please ensure that when you are placing your order, you add your email address into the order field. Often, this is the case when we receive these enquires, is that there was no email address entered. 

How Can I Track My Order?

Once you place your order online, you will receive your tracking number. You are able to head to NZ Post and provide your tracking number to view its status.

My candle has a crack in the wax, is this normal?

Short answer - yes this is completely normal. We do our best to ensure that this does not happen, we even go around each candle and use a heat gun to essentially smooth out the top layer (and to remove any air bubbles etc). However, if you receive your candle and it has a crack in the wax, or if you burn your candle and when it's cooled it has a wax - this is completely fine. This does not in any way effect the burn of your candle, mean your candle is ruined, or faulty. Due to our wax being made from natural resources it expands and contracs with heat.