Shipping & Returns

 

Domestic Shipping (NZ Wide)

For orders placed Monday > Friday before the refined hour of 12pm midday
(NZT), anticipate swift dispatch. In the realm of orders made from Friday after 12pm > Sunday, they will be dispatched Monday morning. If we are unable to dispatch your order within three business days, we will get in touch with you to provide an expected dispatch date.

For all orders within New Zealand, we use a signature-required service for delivery. Please note that once delivery is made, we cannot accept responsibility for your parcel. If you're not at home when the delivery is attempted, a card will be left for you to arrange a suitable delivery time. If any issues occur, please contact NZ Post and provide them with your tracking number for further assistance.

All Courier orders come with 'Track & Trace.' You'll receive a dispatch email with your tracking number when your order is sent. Typically, you can expect delivery within 2-3 working days after shipment. If your order takes longer than expected, please reach out to NZ Post with your tracking number or contact us with your order number.

In the event of damage during transit, please inform us via email with photo proof. We will either replace the damaged item (if a replacement is available) or issue a refund. Please note that this is evaluated on a case-by-case basis.

Once your order has been shipped, it cannot be canceled, and returns are not accepted.

Domestic Freight Costs: Enjoy free freight when your order totals $120 or more. Otherwise, there is a flat rate of $5 for freight. Please be aware that freight costs may change.

International Shipping

The cost of international freight will be calculated during the checkout process based on the weight of your parcel.

We'll dispatch your international order within 1-2 working days. If we are unable to do so within three business days, we will contact you to provide an expected dispatch date.

For international orders, we use a signature-required service for delivery. Please note that we cannot assume responsibility for your parcel once it has been delivered. If you're not present at the time of delivery, a card will be left for you to arrange re-delivery.

All Courier orders come with 'Track & Trace.' You'll receive a dispatch email with your tracking number when your order is sent. Typically, international orders take 10-15 working days for delivery. If your order is delayed, please contact us immediately with your order number.

In case of damage during transit, please inform us via email with photo proof. We will either replace the damaged item (if a replacement is available) or issue a refund. Please note that this is evaluated on a case-by-case basis.

Once your order has been shipped, it cannot be canceled, and returns are not accepted.

Australia: For orders to Australia, enjoy free freight when you spend $120 or more. Otherwise, the freight cost is determined by the parcel's weight. Please be aware that freight costs may change.

Any import duties or taxes levied by your country's authorities upon the product's arrival are your responsibility.

Customs and import regulations vary from country to country. It is your responsibility to ensure that the goods you order are not prohibited or restricted within your delivery country. We cannot accept liability for the refund, replacement of goods, or any costs related to importation or confiscation by your country's Customs Office or other government body.

Please double-check your delivery address as we will not be responsible for delivery to an incorrect address. The customer is responsible for the cost of resending a parcel returned due to an incorrect address.

Refund Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Please retain the order confirmation or proof of purchase. It's important to note that all return shipping costs are the responsibility of the customer. We recommend using a registered service for returning your product, and the product must arrive in sellable condition.

If the product arrives damaged or in an unsellable condition, we regret that we cannot assume responsibility for processing a refund. Additionally, any return expenses will not be covered by Abeille. We kindly ask for your careful packaging to prevent potential complications.

To initiate a return, please contact us at info@abeille.co.nz. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

Damages and Issues

Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or if you receive the wrong item, please contact us right away so that we can assess the issue and make it right.

Exceptions/Non-Returnable Items

Used products cannot be returned. Additionally, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to get the item you desire is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us beforehand, and we can guide you on returning the product to the correct address. Please note that return shipping costs are the responsibility of the customer.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As previously mentioned, the item must be in the same condition as received, unused, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@abeille.co.nz.