Shipping & Returns

Domestic Shipping (NZ Wide)

We’ll dispatch your order within 1-2 working days.  If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

All NZ orders will be delivered using signature required service to start.  We cannot accept responsibility for your parcel once delivery has been made.  If you’re not home when they call, they’ll leave a card to call.

All Courier orders are sent with ‘Track & Trace’. We’ll send you a dispatch email with your tracking number at the time your order is sent.  Once your item is shipped you can expect delivery within two-3 working days.  If your order is taking longer than expected, please contact us with your order number immediately.

If the item is damaged during transit, please let us know via email with photo proof and we will either replace it (if a replacement is available) or issue a refund. Please note this is case by case.

Once your order has been shipped you are not able to cancel your order. No returns. 

Domestic Freight Costs:
Free freight NZ wide. 

International Shipping 

The cost of the freight will calculate for you once you are in the checkout, as it is calculated by the weight of the parcel.

We’ll dispatch your order within 1-2 working days.  If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

All international orders will be delivered using signature required service to start.  We cannot accept responsibility for your parcel once delivery has been made.  If you’re not home when they call, they’ll leave a card to call.

All Courier orders are sent with ‘Track & Trace’. We’ll send you a dispatch email with your tracking number at the time your order is sent.  Once your item is shipped you can expect delivery within 10-15 working days.  If your order is taking longer than expected, please contact us with your order number immediately.

If the item is damaged during transit, please let us know via email with photo proof and we will either replace it (if a replacement is available) or issue a refund. Please note this is case by case.

Once your order has been shipped you are not able to cancel your order. No returns. 

Australia: We offer freight FREE if you buy 2 or more candles. 

Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country, are at your cost.  

Customs and import regulations vary widely between countries. Some of the products we sell via this website may be prohibited for importation into certain countries. Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country.  As such it’s entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Fitzgerald Trading LTD accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.