Domestic Shipping (NZ Wide)
For orders placed Monday > Friday before the refined hour of 12pm midday
(NZT), anticipate swift dispatch. In the realm of orders made from Friday after 12pm > Sunday, they will be dispatched Monday morning. If we are unable to dispatch your order within three business days, we will get in touch with you to provide an expected dispatch date.
For all orders within New Zealand, we use a signature-required service for delivery. Please note that once delivery is made, we cannot accept responsibility for your parcel. If you're not at home when the delivery is attempted, a card will be left for you to arrange a suitable delivery time. If any issues occur, please contact NZ Post and provide them with your tracking number for further assistance.
All Courier orders come with 'Track & Trace.' You'll receive a dispatch email with your tracking number when your order is sent. Typically, you can expect delivery within 2-3 working days after shipment. If your order takes longer than expected, please reach out to NZ Post with your tracking number or contact us with your order number.
In the event of damage during transit, please inform us via email with photo proof. We will either replace the damaged item (if a replacement is available) or issue a refund. Please note that this is evaluated on a case-by-case basis.
Once your order has been shipped, it cannot be canceled, and returns are not accepted.
Domestic Freight Costs: Enjoy free freight when your order totals $179 or more. Otherwise, there is a flat rate of $5 for freight. Please be aware that freight costs may change.
International Shipping
The cost of international freight will be calculated during the checkout process based on the weight of your parcel.
We'll dispatch your international order within 1-2 working days. If we are unable to do so within three business days, we will contact you to provide an expected dispatch date.
For international orders, we use a signature-required service for delivery. Please note that we cannot assume responsibility for your parcel once it has been delivered. If you're not present at the time of delivery, a card will be left for you to arrange re-delivery.
All Courier orders come with 'Track & Trace.' You'll receive a dispatch email with your tracking number when your order is sent. Typically, international orders take 10-15 working days for delivery. If your order is delayed, please contact us immediately with your order number.
In case of damage during transit, please inform us via email with photo proof. We will either replace the damaged item (if a replacement is available) or issue a refund. Please note that this is evaluated on a case-by-case basis.
Once your order has been shipped, it cannot be canceled, and returns are not accepted.
Australia: For orders to Australia, enjoy free freight when you spend $179 or more. Otherwise, the freight cost is determined by the parcel's weight. Please be aware that freight costs may change.
Any import duties or taxes levied by your country's authorities upon the product's arrival are your responsibility.
Customs and import regulations vary from country to country. It is your responsibility to ensure that the goods you order are not prohibited or restricted within your delivery country. We cannot accept liability for the refund, replacement of goods, or any costs related to importation or confiscation by your country's Customs Office or other government body.
Please double-check your delivery address as we will not be responsible for delivery to an incorrect address. The customer is responsible for the cost of resending a parcel returned due to an incorrect address.
Refund Policy
As these candles represent the final edition of Abeille Candles and our closure, all sales are final, and refunds or returns will not be accepted.
Kindly be advised that our ceramic vessels are meticulously handcrafted, resulting in unique variations in both design and colour. We appreciate your understanding and embrace these individual nuances as a testament to the artisanal nature of our products.
Damages and Issues
Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or if you receive the wrong item, please contact us right away so that we can assess the issue and make it right.
Exceptions/Non-Returnable Items
As these candles represent the final edition of Abeille Candles and our closure, all sales are final, and refunds or returns will not be accepted.
Exchanges
As these candles represent the final edition of Abeille Candles and our closure, all sales are final, and refunds or returns will not be accepted.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As previously mentioned, the item must be in the same condition as received, unused, and in its original packaging. You'll also need to provide the receipt or proof of purchase.
Refunds
As these candles represent the final edition of Abeille Candles and our closure, all sales are final, and refunds or returns will not be accepted.
Kindly be advised that our ceramic vessels are meticulously handcrafted, resulting in unique variations in both design and colour. We appreciate your understanding and embrace these individual nuances as a testament to the artisanal nature of our products.