Terms & Conditions

PRICING

All prices quoted are subject to change at any time at the discretion of Fitzgerald Trading Limited. All prices are quoted in New Zealand Dollars (NZD) and are inclusive of GST. Fitzgerald Trading Limited reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc. Prices are not negotiable and unless marked otherwise, do not include postage and handling. Postage and handling costs are calculated and added separately.

PAYMENT

Payment options provided by Fitzgerald Trading Limited are Visa and MasterCard. Your credit card will be billed when you confirm your order. This purchase will be listed as Abeille Candles on your statement.

SOCIAL MEDIA

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

DAMAGED / NO RETURNS
If the item is damaged during transit, please let us know via email with photo proof and we will either replace it (if a replacement is 
available) or issue a refund. Please note this is case by case.

Once your order has been shipped you are not able to cancel your order. No returns. 

Please refer to the 'shipping' page for more information.

REFUND POLICY

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Please retain the order confirmation or proof of purchase. It's important to note that all return shipping costs are the responsibility of the customer. We recommend using a registered service for returning your product, and the product must arrive in sellable condition.

If the product arrives damaged or in an unsellable condition, we regret that we cannot assume responsibility for processing a refund. Additionally, any return expenses will not be covered by Abeille. We kindly ask for your careful packaging to prevent potential complications.

To initiate a return, please contact us at info@abeille.co.nz. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

COMPETITIONS 

Participation in this competition implies acceptance of these and any other applicable terms and conditions. This competition may have additional terms and conditions which, whenever possible, will be posted on www.abeillecandles.com.

Promoters

  1. The Promoters of this competition are Fitzgerald Trading LTD T/A Abeille and Abelle (Promoter).

  

Promotion Period and Entry Procedure 

 

Eligibility 

  1. To be eligible to enter this competition and win a prize:
  • you cannot be an Abeille Candles staff member;
  • you must have completed the competition entry form;
  • you must be a New Zealand resident and 18 years of age or older;

 

Selection of Winners 

  1. Prize winners will be drawn by Abeille Candles.

 

Unavailability of Prizes

  1. Subject to any applicable law that cannot be excluded, Abeille Candles is not responsible or liable for any loss suffered by any entrant in the event that a prize becomes unavailable for reasons beyond its control. In this event, Abeille Candles may substitute a prize of its choice.

 

Notifying Winners

  1. Winners will be notified by Abeille Candles within five working days of the draw, via the contact details on record for the Rewards Card used to enter the competition.If a winner cannot be contacted within five working days of a draw or if Abeille Candles determines that a winner is not eligible to participate in a draw, the prize will be forfeited, and another draw will be conducted to determine a new winner.
  1. Abeille Candles is not responsible if a winner cannot be contacted, and any such winner will forfeit the prize to the next eligible winner, subject to these Terms and Conditions.

Prize Conditions

  1. Prizes are not transferable, exchangeable, or negotiable and are not redeemable for cash.
  1. The selection results are final, and no correspondence will be entered into.
  1. Winners can only be awarded one prize. If a winner is drawn for any additional prize, the prize.

 

CHANGES TO TERMS & CONDITIONS 

Our terms and conditions change regularly. By using our website you agree to our latest terms and conditions.